Trouble shooting

Starters Orders Touch help. If you have any technical issues with this game please email support@startersorders.com.

There is an Instruction PDF here ›

Poor performance:
Systems with dedicated GPU's AND integrated graphics:

If you are having performance issues and have a dedicated video card your system may not be utilising your dedicated GPU and instead defaulting to on board video. For NVidia hardware please follow the steps below:

  • Right click on NVIDIA SETTINGS on the taskbar.
  • Select the NVIDIA CONTROLL PANEL and open it.
  • Select MANAGE 3D SETTING in the left hand pane.
  • Click the PROGRAM SETTINGS TAB.
  • Click the ADD button.
  • Click the BROWSE button.
  • Browse to the game EXE and select it. Usualy C:/Program file (x86)/Starters orders Touch/sot.exe or sotdemo.exe.
  • Select the correct NVIDIA PROCESSOR in the list box titled 'Select the preferred graphics processor for this program'.
  • Now the game should utilise you dedicated GPU and the game should run correctly.

    • Note: If you are using Windows 11 please keep it up to date along withg your video card drivers as there have been known performance issues to date.

    SO7 Purchasing

    Starters Orders 7 is available via this site or Steam. Those who buy via this site may request a free Steam key should they require one.

    Payments via this site are processed via Paypal. Following payment a key email is sent to you containing the game download links and your personal key to unlock the game.

    You can buy Starters Orders 7 3D for the PC (digital download) by clicking here ›

    You can buy the 2D version of SO7 Starters Orders Classic for the PC (digital download) by clicking here ›

    Downloading

    It is recommended you download the zip file rather than the .exe option. If you continue to have download issues please contact us via the above tab. Be sure to email in from your purchase email.
    If you recieve a warning saying the .exe is unknown (or similar) click on the 'more info' text and then click 'allow' or 'run anyway'.

    Support

    'Cannot find import; DLL may be missing: VCOMP120DLL' Error when running. You need to download a file from Microsoft here ›

    Please note there is an instruction document installed with the game. You can also access it on the web here ›

    If you have an issue with the game firstly please visit the technical support forums by clicking here ›

    If the problem persists contact customer support via the CONTACT US option top of page.